LILAC PALAZZO SET

At Divya Samal and House of Shlok, every outfit is made to order, ensuring the highest quality and precision. Mentioned below are our policies regarding refunds, returns, exchanges, and cancellations.

Refunds, Returns & Exchanges

As each outfit is made-to-order, we do not accept refunds, returns, or exchanges. This policy ensures that every piece is carefully crafted to your specifications. We recommend reviewing the product details and sizing carefully before placing your order to ensure you are completely satisfied with your selection. You can always reach out to us to help you with sizing or more details.

• Custom and Standard Sizes: All orders, including custom sizing and standard size pieces, are made specifically upon order and are not eligible for refunds, returns, or exchanges. Please review the size chart and measurements thoroughly before placing your order.
• Altered Outfits: Once an outfit has been altered, it cannot be exchanged. Alterations are a custom service, and any requests for changes after purchase are non-refundable and non-exchangeable. However, if you require alterations, we are happy to assist you, and please note that the customer is responsible for the one-way shipping costs associated with sending the outfit back to us for any necessary adjustments.
• Fit Concerns: If you have any questions regarding sizing or fit before placing your order, we encourage you to reach out to us for guidance. Feel free to contact us at info@labeldivyasamal.com. Our team will be happy to help you find the perfect fit.

Cancellation Policy

As our products are made-to-order, we do not accept cancellations once an order has been placed. Our design and manufacturing process begins as soon as your order is confirmed, and we are unable to alter or cancel any orders once they are in production. Please ensure that you are completely satisfied with your order before finalizing the purchase.

Shipping Delays

We strive to ensure timely deliveries; however, refunds will not be provided for any shipping delays caused by unforeseen circumstances or third-party logistics. We appreciate your patience and understanding.

Customs & Taxes

For international orders,all customs duties, import taxes, and any additional charges levied by the destination country are the sole responsibility of the customer. Divya Samal does not cover these fees under any circumstances. We recommend checking with your local customs office to estimate potential charges before placing an order.If you have any questions about our shipping and tax policies, please reach out to us at info@labeldivyasamal.com.

Shipping

At Divya Samal, we ensure that your order is delivered securely and promptly, no matter where you are in the world. Here’s everything you need to know about our shipping and tax policies:

• Domestic Shipping: All orders within India are shipped free of charge.
• International Shipping: We levy a charge of Rs. 5000 for all international orders.
• Dispatch Timeline: All orders are dispatched within 5–7 business days, Delivery timelines may vary depending on your location and the shipping partner.
• Shipping Partners: We work with reliable carriers lo ensure fast and safe delivery.
• Delays: Please note that delivery timelines may occasionally be affected by public holidays, weather conditions, or other unforeseen circumstances. Divya Samal cannot be held responsible for delays caused by these factors.

For any information, please reach out to us at:
email: info@labeldivyasamal.com
Whatsapp: 8123357296
Call: 8895884405

For Custom Size:

Please select Other option in Size Chart to custom make it to your own size.
After you have placed the order, please share us your order ID and measurements at info@labeldivyasamal.com or 8895884405. We will reach out to you in 24 Hours if you haven't shared the same.

While our main studio is based in Hyderabad, we are stocked in Multidesigner stores in Bangalore,Delhi Karnal, Rajkot, Chennai and Australia.

Please click on the link to visit your nearest store

FIND OUT WHERE YOU CAN FIND OUR OUTFITS:

HYDERABAD: 

4th Floor, Adarsh Villa, 6-3-596 / 65, near Banjara Hills Main Road, Naveen Nagar, Banjara Hills, Hyderabad, Telangana 500082